Shipping policy

SHIPPING

Shipping costs are calculated automatically at checkout based on your delivery address and the size/weight of your order. We ship throughout the UK and to most international destinations.

Some large, heavy, or fragile pieces (including select terrariums and furniture) may require special handling. If your order includes one of these items, we'll contact you after purchase to confirm delivery arrangements and any additional charges. If you'd like a shipping estimate before ordering, email us at info@botanicalboys.com.

DELIVERY

For items in stock, we aim to dispatch within a few days. Items on pre-order will be dispatched in line with the lead times provided at the time of purchase. If we're unable to fulfil an order, we'll let you know as soon as possible.

Once a courier has your order, responsibility for it passes to you at the point of delivery. You'll receive a tracking link to follow your delivery, and can use the chat option on our site to get in touch with the courier directly if you need to. Please report any damage to us immediately at info@botanicalboys.com and we'll investigate with the courier.

INTERNATIONAL ORDERS

Customs duties, taxes, and other charges for international orders are the responsibility of the customer. We recommend checking with your local customs authority for an estimated landed cost before ordering.

Botanical Boys is not responsible for delays caused by customs clearance. If a delivery is delayed by something outside our control, we'll contact you as soon as we're aware and take reasonable steps to minimise the impact.