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    • Shipping policy

    SHIPPING

    Your shipping options may vary depending on your location. Shipping options and charges are available on the checkout page of our Site for domestic and international orders. Due to the large size and weight of some of our products certain orders may be subject to additional shipping charges. We are not able to deliver terrariums without contacting specialist couriers outside London. We can deliver to local addresses on arrangement please contact us on info@botanicalboys.com. 

     

    DELIVERY 

    For items in stock we aim to dispatch within a few days. Items on pre-order will be dispatched in accordance with the lead times available to us. We endeavour to fulfil all orders placed. If we are unable to deliver to your location we will let you know.

    We require a signature for any goods delivered, at which point responsibility for any purchased goods passes to you. The goods are your responsibility from the time we deliver them to the address you gave us. Our chosen courier service whichever service we choose to provide at the time will message customers prior to delivery.  Once we hand over the packaged goods to the courier they are no longer our responsibility.  Any breakages must be reported to us immediately and we will investigate with the courier service.info@botanicalboys.com 

    All international customers purchasing:  Duties, taxes and other compulsory payments when shipping internationally are the sole responsibility and shall be paid in full by the customer. We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion. 

    Botanical Boys is not responsible for any delays caused by destination customs clearance processes.

    If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by events out of our control.  We will endeavour to keep customers updated if we hear of any issues with delays.